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Important information for guests staying with us during the COVID-19 emergency

For those of our guests that have stayed with us before you will be aware of our professional approach to hygiene and housekeeping throughout the property. With this in mind we have introduced a number of protocols that will further increase the health and safety of our guests and staff.

During this current health emergency we have implemented a unique but very important approach to the occupancy of our guest rooms. When you arrive at the Walter Raleigh Hotel you can rest assured that nobody other than our highly trained and experienced housekeepers have entered your room within the last 72hrs. We have taken this very important step of sealing each room for 48hrs as it is vacated so that we protect our staff and future guests from any exposure to Covid-19. I am sure you will appreciate that this move, while limiting the availability of rooms, will greatly reduce the risks.

To allow you to relax more and observe social distancing we will serve a complementary cold continental breakfast box to your room. You will be happy to know that we will be offering you a selection of the same great quality and variety of food available. For your peace of mind we will be using disposable products which we hope will not compromise on your enjoyment.

Once you have made your booking we will forward you a copy of our updated guest information room folder, for you to view at your leisure. We will email you a copy of your room check-in, our room non-smoking policy, breakfast room service, Blackwater Restaurant Menu and housekeeping service which we would ask you to confirm acceptance by return email.

Your room rate will allow you to cancel or change your booking without any fee up to 48hrs before arrival; we want you to be comfortable and confident in your choice to visit the Walter Raleigh Hotel.

Your room will be supplied with tissues, sanitary hand wipes, face mask and disposable gloves which you are welcome to take with you on departure.

Unfortunately access to our nearby leisure centre will not be available for the foreseeable future.

On arrival you will receive the same great welcome from our staff, some things will never change, but your check-in and check-out will be contactless. Payment will have been processed from your card 48hrs before your arrival. Your room key cards will have been prepared and sealed in advance of your arrival.

Currently our Walter Bar & Restaurant is closed due to the Government restriction in place. This restriction does not apply to our Blackwater restaurant or to our room service, however, alcohol will only be served with food or directly to your room. It will be necessary to make a booking for the restaurant as space is limited especially on the terrace.

We will continue to engage and monitor all developments relating to COVID-19 and remain committed to ensuring a safe environment for all guests and staff at all times.

We hope you will enjoy your stay with us and if we can make your stay any more enjoyable then please let us know.

Yours Sincerely
Michael Brett - General Manager

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